Terms & Policies

Coldclaw Blades – Terms & Policies

1. Custom Work

If you’re ordering a commission or custom work from me, please read this carefully. You can contact me for custom orders at coldclawblades1@gmail.com.

How to Place a Custom Order:

  • Send complete details of your sword design, including:
  • Blade type
  • Handle type
  • Pommel design
  • Guard design
  • Material for each part
  • Scabbard design
  • Any other necessary details
  • You can discuss your design with me. If you’re not familiar with swords, I’ll guide you through the process and suggest the best options.

Materials:

  • I mainly use SUP9 steel (similar to 5160) for functional swords. Other steels are available and will be suggested according to your design and requirements.
  • Other materials (brass, bronze, copper, leather, etc.) can be selected according to your preferences.

Budget:

  • Please include your budget when sending order details. This helps me suggest materials and processes that fit your budget. Custom swords can range from $1,000 to $50k or more, depending on design and materials (silver, gold etc).

Payment & Refund Policy:

  • Standard payment: 50% in advance, remainder due upon completion.
  • Updates: I will provide regular updates on progress. Some updates may not be constant due to workload, but any critical updates requiring your input will be communicated.
  • Refunds: 25% of the advance is refundable if the order is cancelled before completion. After completion, the full 50% advance is non-refundable, and the sword will be shipped.

Replacement & Warranty:

  • If the sword has any issues, I provide replacement for individual parts if needed.
  • The blade comes with a 2-month replacement policy. If it does not meet agreed durability, I will replace it.

Timeframe:

  • Custom work usually takes 1–4 months, depending on complexity. I will provide an estimate for your order.

Shipping & Damages:

  • If the sword is damaged during shipping, a replacement will be sent as soon as possible.
  • Any claims from the courier company: 50% of received compensation will be returned to me; you will receive a replacement sword.

Custom Duty:

  • For commission swords, I cover all customs duties. After receiving your sword, inform me of the charges, and I will refund the amount.

2. Listed Swords & Knives

  • Most items listed on the website are made-to-order. Only a few items may be in stock.
  • Standard timeframe: ~1 month. Swords with leather work may take longer. Contact me to confirm availability and timing.
  • Modifications: Any changes requested to a listed sword will be treated as custom work. Payment for modifications requires 50% in advance.

Custom Duty for Listed Items:

  • Buyers pay a maximum of $25 for customs. Any additional customs cost will be covered by me. Small knives and blades are fully covered by me.

Refunds & Replacements for Listed Items:

  • Refunds or exchanges are only provided if the item arrives damaged or not as described.
  • Buyer must contact me within 7 days of receiving the item.
  • No refunds are given for “change of mind” purchases.
  • If there are any defects or damage, I will provide replacement parts or a full replacement, depending on the issue.

3. About My Work

  • I am a blacksmith with extensive experience learned from my uncle, who practiced for over 35 years.
  • I have experience in all aspects of blacksmithing: steel forging, leather work, brass/bronze/copper casting, and assembling complete blades.
  • Most of my work is handmade, with blades forged to thickness and hand-ground to shape. Brass, bronze, and copper parts are cast.
  • Think of me as a “magic pen”: if you can draw it, I can create it. Every piece is made to the best quality possible for the price paid.

4. Shipping & Delivery

  • All orders are shipped with tracking.
  • Delivery times vary depending on destination and customs.
  • Buyers are responsible for knowing import rules and ensuring their country allows the shipment of blades.
  • I package all blades securely to prevent damage during transit.
  • For commission orders, I cover customs above certain limits (see Custom Duty section).

5. Legal & Responsibility Disclaimer

  • All blades are sold for lawful purposes only: collection, culinary use, outdoor activities, or training (where legal).
  • Buyers are responsible for knowing and complying with their local knife/sword laws before purchasing.
  • Coldclaw Blades is not responsible for misuse, injury, or legal issues arising after purchase.
  • By purchasing, the buyer agrees to these terms and acknowledges the handcrafted nature of all blades.
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